Here at EDGEhomes we want your experience to be the best it can be. While every effort was made to build your home as if it were our own, occasionally service needs arise after the close date. If this happens, we have a qualified service team, here to help. As discussed during your new homeowner orientation, you have a 1, 2 & 10 -year warranty through EDGEhomes which covers, the workmanship and materials of your home minus appliances, paint touch ups, cosmetic repairs, concrete cracks, concrete spalling, and homeowner maintenance items.
If any service needs should arise or if you simply have a question about your home feel free to submit a Customer Service Request.
If necessary, please include photos in your service request or question. Submitting a service request through our website or our app is the preferred route and allows us to track your request and complete it as quickly as possible.
Hours of operation are from
8 a.m. to 5 p.m. Monday – Friday
For emergencies, call (801) 885-6157 (no texts) to leave us a voicemail and one of our on-call representatives will respond right away based on urgency. We have limited resources outside of business hours, so please leave a voicemail only if you have a warranty emergency. Warranty emergencies include plumbing leaks, flooding, winter-time furnace failures, safety concerns, or issues causing damage. If applicable, please do what can be done to minimize any damage until we arrive such as shutting off water or power. If a non-emergency request is submitted to our emergency line after hours, we will follow up with them the following business day.
1-year EDGEhomes Warranty. Covers the workmanship and materials of your home minus appliances, concrete cracks, paint touch ups and cosmetic repairs, and homeowner maintenance items. A one-time repair of naturally occurring drywall cracks and nail pops is available during the first year – recommended to wait until month 11 to reach out to us for this.
2 – year EDGEhomes Warranty: Covers major systems “inside the walls”
PWSC 10 year structural warranty
Our Customer Service Team and our Trade Partners are available Mon-Fri 8-5. For after hours emergencies (defined as a water leak, flooding, or furnace out in winter, safety concerns, or issues causing damage) call 801.885.6157. Transfer utilities into your name within 48 hours after closing.
Warranty coverage for your appliances is provided through the manufacturer of the appliance, or through a factory authorized repair company. Please contact the appliance manufacturer directly if you have any warranty issues with any of your appliances. If you are still within the one-year warranty, they will not charge you for service calls and repairs related to manufacturing defects.
Registering your appliances with the manufacturer is recommended as some manufacturers require registration for warranty activation. Additionally, some manufacturers provide extended warranty benefits upon registration. See registration cards provided at your Orientation Meeting or visit applicable manufacturer’s websites for more information.
When you contact the appropriate appliance company, please be ready with the following information:
Looking for utilities contact information? Click the link below to access our utilities page. Once there, find your community name to see the listed utility provider details.
Have any additional questions or concerns about your home? Fill out a Warranty Request and we would be happy to assist you!
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