EDGEhomes HVAC - Customer Service

EDGEhomes Heating, Venting, and Air Conditioning (HVAC)

Please read this information carefully. This HVAC information is intended to help you control and maintain the heating, ventilation, and air conditioning (HVAC) equipment in your new home. It is full of important information that will help you get the most for your in-home comfort and keep your heating and cooling equipment running efficiently for many years.

The sizing of your heating and cooling equipment is regulated by energy companies and local governments to ensure maximum efficiency. Your equipment is sized specifically to your home and location, ensuring that the unit is sized appropriately for your home’s needs. It cannot be upsized as that would not be ideal for the comfort of your home nor the efficiency of your equipment and energy use.

YOUR EQUIPMENT IS SIZED SPECIFICALLY TO YOUR HOME

The sizing of your heating and cooling equipment is regulated by energy companies and local governments to ensure maximum efficiency. Your equipment is sized specifically to your home and location, ensuring that the unit is sized appropriately for your home’s needs. It cannot be upsized as that would not be ideal for the comfort of your home nor the efficiency of your equipment and energy use.
The in-home temperature your HVAC system can achieve is not just dependent on the size of the unit. It also depends on the thermostat settings you input, the proper maintenance and control of the HVAC system, and the outside temperature.
In order to prevent damage, poor performance, and a shorter life span of your equipment, furnace filters need to be replaced monthly to maximize airflow and minimize dust.

Thermostat

Your thermostat regulates the demand for heating and cooling in your home. It also controls the fan settings for the blower that pushes air throughout your home. Thermostats can be programmed to maintain a constant temperature or to adjust automatically throughout the day.

During cooler months, the thermostat should be set between 65 and 72 degrees depending on personal preference, energy savings, register controls, and outside temperature. Your system will be able to achieve these temperatures at the thermostat location if your system is running and being maintained properly, and if outside temperatures are not lower than 10 degrees Fahrenheit.
During warmer months, the thermostat should be set to approximately 72 and 76 degrees depending on personal preference, energy savings, register controls, and outside temperature. Your system will be able to achieve these temperatures at the thermostat location if your system is functioning properly, and if outside temperatures do not exceed 100 degrees Fahrenheit.
If you are following these guidelines and managing these expectations, do not be overly concerned if the AC runs continuously during the hotter times of the day. Your AC unit is sized specifically to your home and is designed to not be turning on and off frequently as this would cause premature wear and tear on your equipment. So, it is normal for the AC to run while working to cool your home during the hot hours of the hot months of the year if in doing so it is able to achieve the temperatures listed above. If it is not, or if you have any concerns, please contact us or submit a service request on our website or our app.

How to Set Up Your Thermostat

Adjust the clock and date.
Set the System or Mode to “Cool” or “Heat”.
Set the Fan setting to “Auto”, “On“, or “Cycle“.
- “Auto” will cause the fan to run whenever the system calls for cooling or heating, and will turn off the fan once the desired temperature is reached at the thermostat.
- “On” will cause the fan to run continuously.
- “Cycle“ will cause the fan to run the same as the “Auto“ setting plus an additional 15 minutes per hour.
Set the system to the desired temperature using the up and down arrows and press “Hold“.
For more detailed instructions or to set schedules to adjust automatically to different temperatures throughout the day please see your thermostat manual.

Furnace Filter

Downspout extensions disperse roof water away from the foundation of your home to minimize the risks of erosion, flooding, and settling.

Your HVAC system is equipped with a filter to catch dust particles prior to entering the blower and furnace area. This filter needs to be replaced monthly for optimum performance and longevity of the HVAC system. It filters the air during both cooling and heating. Regardless of the season or the air demand in your home, all the air goes through this filter year round.
To replace your filter, which is located on the side or underneath the blower in your furnace room, simply turn off the fan, then remove the old filter and dispose of it. Insert the new filter of the correct size and in the correct orientation, and then turn your fan settings back to your desired option. Filters come with arrows on them to indicate the proper orientation of the filter – the arrow should always point towards the furnace. The fan can be turned off at the thermostat using the fan setting button, or by turning the white switch “off“ on the side of the furnace.
Replacement of filters is a homeowner’s responsibility and is not covered under warranty.
The filter is an integral part of the system and must be maintained by replacing it monthly in order to keep the system running properly. When properly maintained, a clean filter will maximize air flow and minimize dust in the system. This will provide the following benefits if done properly along with other HVAC maintenance best practices:
- Cleaner air inside the home.
- Maximum life of your HVAC system and equipment.
- Maximum comfort in the home – cooler in the summer, and warmer in the winter.

Neglecting monthly air filter replacements will result in:

Poor performance of the HVAC system and equipment which will hinder your systems ability to achieve the desired temperature.
Decreased air quality and air mixture inside the home.
Shortened life of your HVAC system and equipment..

REPLACEMENT OF FILTERS IS A HOMEOWNER’S RESPONSIBILITY

Furnace Filter Subscriptions

Protect your new HVAC system by regularly changing the air filter.

Did you know? Changing your air filter each month:

Provides cleaner air
Increases circulation
Improves performance
Saves energy
Maximizes the life of your system

BY SUBSCRIBING TO RECEIVE AIR FILTERS BY MAIL, YOU WON’T HAVE TO REMEMBER WHEN TO PERFORM THIS IMPORTANT MAINTENANCE TASK

FILTERBUY

Cost: $17.99

Website specializes in air filters only and offers many options. Site and selection process are easy to understand. Filter installation information and videos available.

SECOND NATURE

Cost: $16.00

Easy to use website that also offers fridge filters. Information available on how to install, etc.

FILTER TIME

Cost: $15.98

Site requires multiple steps and scrolling but is easy to understand and use.

THE HOME DEPOT

Cost: $17.99

Website offers many options for filters and other products and requires customer to know exactly what options they need.

*Costs are based on a single 16”x25”x1”, merv 8 rated filter, delivered every month. Tax not included. Filter sizes and options vary. Typically, a thin and inexpensive filter will allow for the best air flow. EDGEhomes makes no claim as to the completeness or accuracy of the information found on these websites. EDGEhomes is not affiliated with these companies and receives no compensation from them.

Supply Air Vents

Supply vents are the termination locations of the ducts that supply cooled or heated air from the blower into the rooms of your home. These can typically be found in the floor on the main floor of your home, and in the ceiling on the other finished floors.
Each of these supply vents have a damper on them that can be adjusted from all the way open, to all the way closed, or anywhere in-between.
Use these adjustable vents to help regulate the temperature throughout your home. For example, if you restrict or close a basement vent in the summer, this will cause less cool air to flow into the basement and more cool air to flow to the other open vents including the ones on the main or upper floor. Or if you restrict or close an upstairs vent in the winter, this will cause more warm air to flow into the other open vents including the ones on the main floor or the basement.
The supply air vents and their sizing, location, and quantity have been engineered to provide even air flow throughout your home. By opening and closing registers, you can adjust the amount of cool and warm air that enters a room. Excessive re-adjusting or closing of the registers may cause an imbalance in the system and adversely affect its overall efficiency and longevity.

Return Air Grills

Return air grills are the originating locations of the ducts that supply the recirculating cooled or heated air back to the blower and furnace area of your home from the conditioned air in the rooms of your home. These can typically be found at the bottoms of the walls on the main floor of your home, and in the walls or ceilings of the other finished floors.
These return air grills do not have an adjustable damper on them as they should always be open to maximize air circulation and recycling. Do not block or restrict airflow to the return air grills.

DO NOT BLOCK OR RESTRICT AIRFLOW TO THE RETURN AIR GRILLS

Exhaust Fans

Exhaust fans are the adjustable fans in your bathrooms designed to push air to the outside of your home in order to remove unwanted air or increase circulation. These are controlled by a switch on the wall and may have variable speeds depending on your home selections. Use these to further regulate and control the comfort of the interior of your home.

System Maintenance and Energy Saving Tips

HVAC systems are complex to understand but simple to maintain. Follow these maintenance and energy saving tips to keep your system running in top shape and maximize comfort and longevity.

Replace your filter monthly.
Adjust fans and supply air vent dampers to maximize air flow, comfort, and even temperature throughout your home.
Avoid excessive re-adjusting or closing. Adjust your thermostat with the season and regularly monitor system performance. Investigate and report poor performance quickly to solve problems sooner and prevent damage or shutdowns.
Keep return air grills unobstructed.
Avoid turning the AC or heating system off. Part-time cooling or heating is usually poor economy. Plus leaving your heating system on while away will prevent pipes from freezing in the winter.

HVAC SYSTEMS ARE COMPLEX TO UNDERSTAND BUT SIMPLE TO MAINTAIN

Consider turning the fan to the “On” position when cooling. This will circulate the air better, providing refreshing air movement and will even out temperatures throughout the home. The blower also circulates air through the filter which removes dust, lint, and other allergens. Turning the fan to the “On” position in the warmer months also minimizes start and stop cycles of the blower. This tip has more benefits in the warmer months than it does in the cooler months but some of these benefits can apply year round depending on personal preference and home design.
Shades, drapes, shutters, and screens should be installed on windows exposed to direct sunlight and used to reduce UV heat entering the home during warmer months. This reduces the greenhouse effect and thereby lowers the cooling need being placed on your AC system. Strategically placed trees and canopies outside your home can also protect windows from direct sunlight. The opposite is true for colder months when your home comfort is benefited by letting sunlight in to warm your home.

CONSIDER TURNING THE FAN TO THE “ON” POSITION WHEN COOLING

Keep the furnace exhaust and intake pipes free from obstructions. These are the 2 white pipes exiting the furnace and running to the outside of the home. Check them inside the furnace room and where they exit your home for any blockages, cracks, or damage.
Leave interior doors open to maximize airflow and air mixture throughout your home.

Trouble Shooting

With the many parts and interworking systems involved in an entire home HVAC system, there are multiple things that could need attention from time to time. Regular homeowner inspections and general awareness will help you identify potential issues and apply these solutions below quickly and easily. And when in doubt, please submit a service request on our website or app and we’ll be happy to assist you.

Furnace or AC is not turning on and no airflow is coming out of the supply vents.
- Check your thermostat batteries.
- Check your thermostat and fan settings and adjust if necessary.
- Check the breakers in your breaker panel to make sure the breakers to your furnace or AC are not in the tripped or off position.
- Check the switch on the side of the furnace to make sure it is in the on position.
- Check the furnace filter and make sure it is properly in place and clean and that there are no obstructions in the filter or blower area. Make sure the fan is off before doing this.
- To replace your filter, which is located on the side or underneath the blower in your furnace room, simply turn off the fan, then remove the old filter and dispose of it, and insert the new filter of the correct size and in the correct orientation, and then turn your fan settings back to your desired options.
- Check for obstructions or breakages in the furnace exhaust and intake pipes. These are the two white pipes exiting the furnace and running to the outside of the home.
- Check them inside the furnace room and where they exit your home. Check the green light on the outside lower panel of your furnace. This light should be blinking a steady bright, dim, bright, dim in a repeating pattern like a heartbeat. Any pattern other than that indicates a trouble code and should be diagnosed by a professional, please submit a service request on our website or on our app.
- Check the outdoor AC breaker and manual disconnect. For the AC to work, the breaker at this location and the breaker at the inside panel both need to be in the “On“ position. Also the manual disconnect at the outside location needs to be in the “On” position.

Airflow is low coming out of the supply vent(s).
- Check your filter and replace if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.
- Check your thermostat and fan settings and adjust if necessary.
- Make sure all of the return air grills are unobstructed.
- Check for obstructions in the supply vents of concern.
- Note that closing a supply vent in an area of lesser need will increase the air supply to other supply vents.
Airflow is not warm or cool enough coming out of the supply vents
- Check your thermostat and fan settings and adjust if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.
- Check your filter and replace if necessary. Check your gas meter on the outside of your home to ensure the shut-off valve is in the “On” position.
- Check the gas line inside the furnace room to ensure the shut-off valve is in the “On” position.
- Check the outdoor AC breaker and manual disconnect. For the AC to work,the breaker at this location and the breaker at the inside panel both need to be in the “On” position. Also the manual disconnect at the outside location needs to be in the “On“ position for the AC to work.

If your cooling system in no longer blowing cool air, it may be due to ice build-up. Set the fan setting on your thermostat to “On“ and set the system setting to “Off“. This will thaw the system and melt the ice if the coils have frozen over. This should return your system to normal function once the ice melts. Then you can adjust your thermostat settings back to normal. See the thermostat section of this document for suggested thermostat settings and expectations.
Check the green light on the outside lower panel of your furnace. This light should be blinking a steady bright, dim, bright, dim in a repeating pattern like a heartbeat. Any pattern other than that indicates a trouble code and should be diagnosed by a professional, please submit a service request on our website or on our app.
If these issues are not diagnosed and fixed by the above steps, please submit a service request on our website or app so we can further diagnose the issue.
The system is not able to reach my desired temperature.
- Check your thermostat and fan settings and adjust if necessary.
- Check your filter and replace if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.
- Check the green light on the outside lower panel of your furnace. This light should be blinking a steady bright, dim, bright, dim in a repeating pattern like a heartbeat. Any pattern other than that indicates a trouble code and should be diagnosed by a professional. Please submit a service request on our website or on our app.
- Check the outdoor AC breaker and manual disconnect. For the AC to work, the breaker at this location and the breaker at the inside panel both need to be in the “On” position. Also the manual disconnect at the outside location needs to be in the “On” position for the AC to work.

During cooler months, the thermostat should be set between 65 and 72 degrees depending on personal preference, energy savings, register controls, and outside temperature. Your system will be able to achieve these temperatures at the thermostat location if your system is functioning and being maintained properly, and if outside temperatures are not lower than 10 degrees Fahrenheit.
During warmer months, the thermostat should be set to approximately 72 and 76 degrees depending on personal preference, energy savings, register controls, and outside temperature. Your system will be able to achieve these temperatures at the thermostat location if your system is functioning and being maintained properly, and if outside temperatures are not higher than 100 degrees Fahrenheit.
If these issues are not diagnosed and fixed by these above steps, please submit a service request on our website or app so we can further diagnose the issue.
The system and fan stops, and then starts again immediately after.
- Check your thermostat and fan settings and adjust if necessary.
- Check your filter and replace if necessary. Check your thermostat and fan settings and adjust if necessary. See furnace filter section of this document for how to replace your filter safely and correctly.
- Check the furnace filter and make sure it is properly in place and clean and that there are no obstructions in the filter or blower area. To stay safe, make sure the fan is off when you do this.
- Check for obstructions or breakages in the furnace exhaust and intake pipes. These are the two white pipes exiting and furnace and running to the outside of the home. Check them inside the furnace room and where they exit your home.
- Make sure there is no source of heat or cooling near the thermostat that could be causing it to shut off prematurely.
The system is making unusual noises.
- Do your best to diagnose the location and resolve the cause of the noise.
- Submit a service request on our website or app if the problem persists.
It is winter and outside temperatures are very cold and you are unable to solve the issue.
- Call our warranty emergency number: 801.494.0150

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Table of Contents

EDGEhomes Heating, Venting, and Air Conditioning (HVAC)

Thermostat

How to Set Up Your Thermostat

Furnace Filter

Neglecting monthly air filter replacements will result in: