EDGEhomes Blog

Sep 09
2021

VIRTUAL ORIENTATION


OUR PROCESS

Most builders do a “blue tape” walk where the buyer will walk through and discuss anything they see that might be wrong with the house.

We believe that’s our job, so instead of spending your afternoon picking apart the house, we’ll make sure that 48 hours before closing the home is completely “move in ready”.
We take special care to make sure all the touch ups and small details are done so that the home is just as clean and presentable as one of our own model homes. This means your only job is to show up to see your beautiful new home and learn from one of our orientation specialists about how the home systems work and how to maintain your place for years to come.

BEFORE YOUR ORIENTATION

Before orientation, every one of our homes will go through the following process:

  1. First Clean

  2. Paint Touch up

  3. A Construction Manager will do a “blue tape” walk of your home

  4. 4 Days Before Your Orientation: A member of our customer service team will review your home using a scorecard. They will catch anything that may have been missed, as well as test all appliances, doors, and windows to make sure everything is functioning properly. These individuals walk every home—in every community—to make sure that all of our homes meet our expectations.

  5. 2 Days Before Your Orientation: The regional construction manager will go through the home and make sure all items have been touched up in the home.

The Night Before/Morning of Your Orientation: Your home will go through a final clean, ensuring that your home is “Move In Ready” for your orientation.

WARRANTY

A full warranty manual will be emailed to you after your closing. The warranty covers everything, minus appliances (please register), concrete cracks, paint touch up, and cosmetic repairs. A one-time repair of drywall cracks or nail pops is available during the first year, but it is recommended to wait until month 11. You will need to reach out to us for this request. 

1, 2, & 10 Year Warranty Coverages:

What is covered*:

1. Foundations

2. Framing

3. Exterior

4. Interior

5. Mechanical

6. Specialties

Electrical

Heating & Cooling

Plumbing

Major Structural Defects

KITCHEN/DINING ROOM

Keep heat off. Use a cutting board. Avoid oils & food colors. Granite tops need to continue to be sealed.

Clean with damp rag and mild soap. Avoid using large amounts of water. Hinges are adjustable. Touch up kit included at orientation for scrapes and dings.

Seal grout lines. 

Laminate – No wet mopping or steam mops (Bona recommended). Use felt tabs under chairs/stools. Touch-up with Gel stains can be done.

Register with manufacturer. Report problems to us within the first 30 days, then directly to the manufacturer after that. Anti-tip brackets are already installed on your oven to the floor to prevent the oven from tipping. Clean microwave/dishwasher filter periodically. Keep gas ranges cleaned. Open dishwasher door after cycle ends to allow dishes to complete drying.

Use braided stainless-steel line and keep an eye on the connection for a few days before pushing the fridge back into place, leaks are a homeowner responsibility. We recommend having it installed by a professional.

Water supply – Left is hot, right is cold . Shut off valves – on is parallel, off is perpendicular. P-traps- check every 6 months. Hand tighten if dripping. Don’t overload under the sink with products. Disposal – Key included in case of a clog/jam, don’t run dishwasher if clogged, reset button located on bottom. Moen fixtures have a lifetime product warranty.

Nothing abrasive to clean stainless-steel sinks. Keep composite sinks clean. A 50% mix of water and white vinegar can be used to remove limescale deposits.

Kitchen is GFI protected, several outlets on same circuit. Reset with button on GFI outlet or possibly with the breaker in panel.

FAMILY ROOM

Weight-rated box. Standard fan light and fan speed are adjusted with pull chains or wall slider control. Upgraded fans come with a remote. Blade direction can be reversed.

Self-lighting, may be necessary to switch off and on a few times if unit has not been lit for a while. Remote included on upgraded units (fan comes standard). If included, fan comes on 8 minutes after ignition and turns off when cooled down. Dust and humidity burn can be smelled when not used for a while.

Low-E glass. Water designed to drain out of weep holes if collected in track. Operable side is removable for cleaning. Lubricate with silicone spray or furniture polish.

Vacuum frequently, 1-2 times a week. Professionally steam clean, with good extraction process every 12-18 months. Clip off any “fraying” on hook and loop style carpets.

LAUNDRY ROOM

Use new hoses for washer (change every 5 years). Zip-tie drain hose to water supply. Double check hot/cold on first load and check connections for the first few days after install.

Use soft flex hose. Clean lint traps after every drying cycle.

(may be in basement): Breakers are all labeled with respective locations. Some are ARC fault or GFCI, (more sensitive). Reset by switching to “off” then back to “on”.

ENTRY/HALLWAY

No nails, be cautious with drilling any holes.

For Christmas lights or heat tape. Switch behind front door (sometimes in entry closet).

 Programmable. Fan in “ON” position helps to even out air in home. Will need to switch between “heat” and “cool” manually. Leave on “HOLD” for best results.

All connected together. Constant power. Change battery every YEAR. Test monthly.

BATHROOMS

Nothing abrasive when cleaning.

Clean with damp rag and mild soap. Avoid using large amounts of water. Hinges are adjustable. Touch up kit included at orientation for scrapes and dings.

Recommend using RainX and Windex for cleaning.

Seal grout lines.

Keep an eye on p-traps under sink. Shut-off valves for sink and toilet. Toilet float adjustment in tank. 

Usually tied to other bathrooms. One reset button will control all.

Clean with damp rag and mild soap. Avoid contact with high amounts water. Hinges are adjustable. Touch up kit included.

BEDROOMS

Latch with magnetic catch, highly recommended to leave bottom magnet in place to prevent doors from warping.

Tied to others throughout the home. Change battery every YEAR. Test monthly.

Low-E glass. Water designed to drain out of weep holes if collected in track. Operable side is removable for cleaning. Lubricate with silicone spray or furniture polish.

BASEMENT

All exterior basement walls are insulated. Keep in place when finishing basement – Do not compres more than 50%.

Cracks are common with concrete. Anything over ¼” wide or vertical is covered by warranty. Foundation cracks that allow water in can be sealed from the inside – report to customer service.

Not water tight, not recommended to finish room. Keep door open to allow humidity to escape.

Turn off if you will be gone for more than a few days. Parallel is on, perpendicular is off. Only a plumber should adjust pressure regulator.

95% efficient. Critical to change filter ONCE per month. Recommend using a non-obstructive filter. Condensate water drains under normal operation. Register your furnace to increase manufactures warranty from 5 to 10 years.

Endless hot water (not instant). May take a little bit longer for hot water to reach the faucet. Adjust temperature with remote on side of unit. 25 year warranty . To keep manufacturer’s warranty in place the unit must be flushed once per year. You can use a plumber or do it yourself with cleaning kit that can be purchased at home center. Visit http://www.noritz.com/techtips/ for instruction on cleaning.

Some wires run to exterior of home for utility company to tie on to. Remaining lines go to pre-selected rooms throughout home. Homeowner utility company responsibility for connection.

Tub line 18”-24” below floor. Rough-in location may not be exact.

Recommend to re-caulk all windows when finishing.

GARAGE

Sensors at bottom of garage door tracks can be bumped out of alignment, but are easy to adjust by hand. Look for a solid green light on one of the sensors. Wall button has motion sensor and can be locked (if desired). Car remotes included. Keypad can be reprogrammed using the instructions on flap. Opener can be programmed to WIFI (instructions included in packet). (Optional) battery can be purchased for opener. In case of power outage, emergency pull chord will allow door to be opened by hand. It is recommended to lubricate once per year focusing on all of the hinges and spraying the spring above the door with a garage door lube or silicone spray.

Trusses are not designed for storage.

Often times, tied to other exterior outlets. Reset with button.

EXTERIOR

Keep concrete sealed – voucher given at closing for single family and townhomes. Keep snow/ice off. Never use any kind of ice-melt (even those that say they are safe for concrete).

Cracks are common with concrete. Anything over ¼” wide or vertical is covered by warranty. Foundation cracks that allow water in can be sealed from the inside – report to customer service.

Culinary (drinking water) and secondary (sprinklers) meters are located near street (not applicable in some cities). Shut off secondary (sprinklers) before winter.

Turn off if you will be gone for more than a few days. Parallel is on, perpendicular is off. Only a plumber should adjust pressure regulator.

Disconnect all hoses during winter.

Final grade on homes, that do not receive landscaping, is for directing water away from the home. It will still be necessary to bring in top soil. Important to maintain 5% slope away from home. “Ponding” water is possible until landscaping is installed and is not builder’s responsibility if 10’ from home. Homeowner responsible to maintain water on property after closing.

Downspout extensions should extend a minimum of 10’ from home and terminate with a pop-up drain. Only a drip system is recommended within 5’ of the home. Maintain water on your property with berms and swales as necessary.

Landscaping may require a few seasons to establish. Be mindful of watering and avoid excess water that may affect neighboring properties. On sloping yards, it is recommended to “soak and cycle” in more frequent short runs rather than a single long run. Condos and Townhomes are maintained by the HOA and concerns should be reported to them.

Keep decking material clean. No maintenance is necessary on both the decking or railing.

Be cautious with penetrations (holes from satellite dishes, solar panels, etc. can cause leaks and are not covered by warranty). Use caution accessing roof when shingles are hot or frozen as they can be damaged.

Hairline fractures are possible in cultered stone, brick, and grout lines. Stucco cracks over 1/8” wide should be reported. Gapping at roof lines and above windows and doors is per design.

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